Refund & Returns Policy
Effective Date: April 28, 2026
We want you to be satisfied with your purchase. This policy explains how returns and refunds work.
Return Eligibility
You may request a return if:
- The item is defective or damaged
- You received the wrong product
- The product is unused and in original packaging
Return requests must be made within 7 days of delivery.
Non-Returnable Items
We do not accept returns for:
- Used or damaged items caused by misuse
- Items without original packaging
- Clearance or final sale items
Return Process
- Email support@xxoramart.com with your order details
- Provide photos (if applicable)
- Wait for approval and instructions
- Ship the item as directed
Refunds
Once we receive and inspect the returned item:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Exchanges
We only replace items if they are defective or incorrect.
Return Shipping
- Customers may be responsible for return shipping costs unless the error is ours
- Shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your payment provider
- Reach out to us if the issue persists
Contact
For returns and refunds:
support@xxoramart.com